Tuticorin district police set to get ISO-9001 certification

The district police office here is all set to become the first office in the country to obtain an ISO-9001 certification (quality management certification) before this month-end.

A two-member team, comprising G. Venkatraman and R. Sankaralingam, from International Certification Services (Asia) Limited, an approved body to carry out quality assessment, made a final inspection at the office on Monday, prior to issuing the certification.

Speaking to The Hindu, Mr. Venkatraman said works at the office like petition handling, administrative support to police personnel in the district, especially during contingency, promptness in processing public grievances and subsequent redressal as well as follow-up and the manner in which each of the sections within the office worked were thoroughly `scrutinised' during the course of the inspection.

Besides, the inspection team checked the public satisfaction index vis-à-vis norms set for procurement of accreditation, which gives a clear picture of the public opinion on the quality of service rendered by the office from where the Superintendent of Police functions.

Mr. Venkatraman said a detailed report on the observations made during the inspection would be prepared within the next two days and sent to the Joint Accreditation System, Australia and New Zealand, Melbourne, which issues the certification

However, he said the contents of the evaluation performed during the inspection today could not be disclosed till the accreditation from the international body reached here.

Source : The Hindu